Why didn’t Jet2 warn us our holiday was about to expire? | Consumer affairs

Why didn’t Jet2 warn us our holiday was about to expire? | Consumer affairs

We booked a holiday break tour to Tenerife from Edinburgh with Jet2 in early 2021,


We booked a holiday break tour to Tenerife from Edinburgh with Jet2 in early 2021, which simply because of Covid was switched to September 2021. Nonetheless, that trip much too was cancelled (by us) and at the time we recognized a voucher to the benefit of £1,654 – the price of the unique vacation, minus the £200 up grade cost.

Very last week I experimented with to use the voucher to ebook a new vacation, only to be instructed it had expired. It turns out that it experienced an expiry day of just six months. This seems really harsh to me. It experienced only expired 16 days prior to I attempted to use it – but the enterprise is refusing to budge. We obtained no warning that it was due to expire. Is this honest?

GB, Edinburgh

Jet2 was 1 of the handful of travel companies to emerge from the final two decades with its reputation intact, and was frequently praised by prospects throughout the pandemic. Nevertheless, this does come to feel somewhat severe.

In this scenario you opted to terminate the trip, as was permitted by the vacation company. You are 79 and have been understandably fearful of travelling last September.

Last 7 days I acquired an email from easyJet telling me that a £30 voucher I however experienced as a final result of a Covid cancellation was about to lapse, and I would have imagined other firms would be accomplishing the identical point – significantly in which the balance is for a sizeable sum.

Fortunately, Jet2 has now reinstated the voucher, enabling you to ebook a holiday later this calendar year. You are pretty happy that your holiday is again on.

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